She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. I am a small business and cannot afford any of this. 0 A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. Sandra Melody The complaint has been investigated and resolved to the customers satisfaction. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. Give your team a place to focus, thrive, and grow, while we take care of all the details. Kind regards, The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality Transparency is very important to us, and all services can be opted in/out through your online account. Guide to the DragonPass lounge membership program - Point hacks They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. This will remove that member from your roster and credit the membership back to your account. Account Number: [protected] Our team is ready to answer your questions. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. You're going to be billed for an entire year. Global Customer Service at Regus. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. Regus does not communicate with customers via telephone. As far as the payment is concerned, it has been made in full. Support - Regus I can see those individual prices, but can you expand on how you would join DragonPass for free? Your days must be used within the month they are allocated. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. + Free Sample of Insurance Cancellation letter Template. This is for your convenience and in order to avoid any unwanted interruptions in service. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. No one would contact me over the phone. They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. Anyone can write a Trustpilot review. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". Trustpilot is assessing this review in accordance with our flagging process. This is a very unprofessional way of handling the situation as this concerns health and safety. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Office Space and Coworking prices are per person per month and are dependent on inventory availability. I would not recommend thia company. Our dedicated teams work hard to help all customers but I can also help you have this resolved. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. Where appropriate, well also take steps to prevent the situation from happening again. Lorraine Brule Update: a big thanks to the Luton branch who actually decided to look into my account further. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. This article was previously written by Matt Moffit. Remember that I need to escalate this and if I escalate this it will not be approved.". Dear Aaron Hawkins,With due respect, I want to inform you that after you receive this letter, please remove my name from the list of members and consider me no longer the Part of the {Name of the Church}. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. Meet in any city. Expensive, have no integrity, and they use contracts to legally scam you by adding all kinds of unreasonable price and demands hid behind small print. I understand that youre disappointed. In case, there is any cancellation fee or refund, make sure to include the same in the. Go anywhere but here, Hi Eric, thanks for reaching out. In the next paragraph, you should ask the authority for confirmation of cancellation. All our agreements automatically renew before their term finishes for an equal length to the previous one. They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. Here is a simple format for writing this letter , To, I have had no regrets having my office here and am committed to staying with them. 2.3. This place are the worst of the worst. Coffee/Tea - $35 per month {Name of the recipient} You can start your agreement on any day of the month. . Furthermore, it's our goal to make this an efficient yet very simple process. However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, Cancellation Letter Template for Membership in PDF Format, Cancellation Letter Template for Membership in Word [Doc.] If you need further support, please feel free to contact our team member who is in touch with you. Kind regards, www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Dear Ms/Mr {Name of the Recipient}, Head of Customer Services. My review may get lost in the mix because there are an abundance of negative reviews about Regus and justifiably so. So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. Customer service left me on hold until the company closed then hung up the phone. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. Updated. I replied that the only solution I will accept is for the contract to be canceled and the money returned. Blue membership is free and includes only the discounts. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. Hi Shannon, We use dedicated people and clever technology to safeguard our platform. Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. Yes DragonPass also sells lounge entry direct without the need for a membership. From,Hedy GreeneAp. We would like to confirm that your concern is since been resolved as per the details shared with you. The complaint has been investigated and resolved to the customer's satisfaction. Your email address will not be published. I tried a one-month subscription and it has been literally impossible to cancel. **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. Be part of a vibrant coworking community with dedicated desk or hot desking options. Thank you again for taking the time to provide feedback. I would like to request you to cancel my membership with you kindly. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. how to cancel regus membership/account? : r/smallbusiness - reddit browse the lounges participating in DragonPass, Guide to the Priority Pass lounge program, First look: Perths new Aspire Lounge sets the bar sky high, American Express Membership Rewards Guide, Virgin Australia bonus point credit cards, Best Business Points-earning Credit Cards, American Airlines AAdvantage buy miles guide, Alaska Airlines Mileage Plan buy miles guide, United Airlines Mileage Plus buy miles guide, All Virgin Australia Velocity Frequent Flyer Guides, Loyalty Program Points Conversion Calculator, Use Frequent Flyer Points or a Paid Ticket Calculator. I had a membership for over a year. Just drop in to a location of your choice whenever you need a place to work. It was a nice experience with the club. Prices range from $249 a month for 5 days up to $599 a month for unlimited access. I am sorry if you feel this way. I highly recommend Regus for your professional work. I found someone. I am surprised that youre now challenging this known process. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. Regardless of the reason, I understand how frustrating it can be, and apologize if we did not provide the level of service that you expect and deserve from Spaces. Setting up an automated payment is straight forward and can be done through the online portal. I was using the regus for couple years. Regus: Reviews, Complaints, Customer Claims | ComplaintsBoard Read Customer Service Reviews of www.regus.co.uk - Trustpilot Please note that depending on your email provider it may take a few minutes . Do not do business with this company. Virtual Office & Mailing Address in Fort Wayne | Regus Here are 8 tips for writing great reviews. They shut down my location with 2-day notice and then cancelled my agreement retroactively. Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. There are lots of better places out there which are cheaper and better, Hi, Just happened to me when I signed up. You have been with us for several years and already experienced renewals. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. I have little to no faith that I will receive my deposit without hassle. So many people saying the same thing. due to insufficient funds. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. This will ensure the agreement ends at the end of the agreed term and will not renew further. This comment was posted by a verified customer. Building issues almost daily, with zero empathy for the tenants of their spaces. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Regus is extremely recommended if you want to lose your hard earned money. Fancy a bit of a hack for lounge access? Avoid any business with Regus - lots of hidden fees, customer service is horrible, they bill for everything without authorization, and last have been fighting for my retainer to be returned for over 30+ days. We have been complaining for almost 2 months about a heating issue at our office since we moved in. Only pay for the services you need and access workspaces when required. Horrible Customer Service and Billing Practices! The furniture they provided had locks on some of them and the staff had no idea where the keys were. You can only revoke a membership attached to an active class. I would like you to please confirm the receipt of the letter and the cancellation. The additional increase in your monthly fee is due to the annual indexation. 2. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. thank you. Please email me at lorraine.brule@regus.com with your company name and details. hb```a`` This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. %PDF-1.6 % How to Cancel Regus Contract - Community Evangelical Church I hope youll continue to serve more and more people and make their life happy and prosperous. Kind regards, Is a Regus Gold Membership a Worthwhile Elite Benefit? I cannot wait to advise every person that I can against engaging with this organization. Your email address will not be published. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Best regards, They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. It shows 16 British Pounds per top-up for me. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. Today Sandra replied to my messages on both message boards and via email. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot Create an account to follow your favorite communities and start taking part in conversations. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. And again, there is simply no legitimate reason for this. The part that upsets me, is that we signed a contract for what we were to pay. Its an automated process. I would recommend that anyone considering using this company to think again! DragonPass also teams up with various third-parties to offer discount single-entry lounge access. Absolutely unacceptable behavior. Otherwise, Preferential is better for those who visit 8-13 lounges a year. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. Michelle Spire When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. We will then confirm your payment date and amount. It goes against our guidelines to offer incentives for reviews. Oh yes. Lorem ipsum dolor sit amet, consectetur adipiscing elit. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. If you don't reply to that email you get locked into a contract. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Then makes an excuse! So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! We find it very unfair that for this reason you post a very visible, insulting and untrue review. Click End Membership. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. These emails were sent to the email address you registered with us on the same day you signed the agreement. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Thanks for the heads up on this. Unfortunately not. Platinum membership includes access to an office. This company responds to reviews on average within 3 days. I look forward to receiving more information from you. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? {Address} its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Any that you do not require can be opted out through your online account. I look forward to receiving more information from you. Orangetheory has a 30-day membership cancellation policy. Why have me sign a contract if you aren't going to keep your word? I have a Regus lease and have been trying to cancel the agreement for the past two months. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. Regus Won't Let Me Cancel | FairShake Complaints Library I had expected to be required to pay for 3 months through 2/28/22. Do you think the lease would end, with no consequences for Regus or the member? if so what was their response. Search for participating airport lounges and eateries here . Should you want to discuss the situation and/or have any other questions, I am here for you; you have my details. We had to request our retainer (deposit) of over $6000 at the end of our lease. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. Hi Cami, Im sorry that you feel this way. It seems the discounted GBP payment option is no longer available payment is now US27. They only communicate via email. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. * All prices quoted are valid at the time of application, based on 24-month contracts. I sincerely apologise if you have experienced billing errors. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Regus flagged this review for containing harmful or illegal content.Read more. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. Don't be fooled by that. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. Some of the staff that work the front offices are nice but the good ones leave quickly. We hold a pre-authorisation charge of GBP14.75 on all new registrations. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Tip for consumers:Stay away from this company!!! Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. Best wishes, please give me my refund. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Comfortable, professional environments. For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. HOW DO I CANCEL MY MEMBERSHIP? - Member Services 2.0 In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." I only know that I will go TO THE END OF THE EARTH to recoup this cost. Deplorable behavior by Dr. Carrie Jaffe. Great discounts. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Please remember that the retainer is refundable at the end of your agreement. I really thought that this company would be a good option for expanding our business. This has resulted in our staff not coming into work because of unfavourable working conditions. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. Unacceptable billing practices. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. Yes. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. In April of 2021, I tried to set up a virtual office with Regus. Neither document indicates that there is no opportunity to terminate for an entire year. Youll be billed each month. You can reach out to them by raising a query via the online account (help section). Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. Doing so will take you to a sign-in page. So I had the opposite problem. Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. The company left an official comment on this complaint. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. Passes purchased in this way are non-transferable and not changeable. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. Regus offers flexible, high-quality and relatively inexpensive office space. You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. Michelle Spire No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. I replied and explained that these terms were written in an intentionally deceptive and unclear way. Lorraine Brule I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. If travelling as a couple do we need 2 memberships? We cant guarantee you will be able to use the same office over consecutive days as these are allocated on a first-come, first-served basis, but you can ask the on-site community team if they can help reserve the same office for you on the days you need. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. myRegus asks for Credit Card as well as DragonPass in Payment Details. We are a seasonal business and up until this year it worked for us. We offer a number of different membership options. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. PDF These General Terms and Conditions apply to Office/Co -Working - Regus Do not use this scam company at all costs The reps refuse to escalate blatant misconduct on their part to their management. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. Won't be a good idea until they change their management. Beautifully designed coworking spaces to help facilitate new connections. 279 Viverra. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. I would love the opportunity to help further but havent been able to identify your account. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. Best regards, Services are billed automatically depending on the customers preference.

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