The process took 7 weeks. ", "Being professional is about being on time and punctual, presenting yourself well and being proud of the company your working for, doing a job well and taking pride in the job and yourself, striving to further yourself in the company". We do not claim our questions will be asked in any interview you may have. Browse our travel recommendations for Australia and beyond. It is just talking into the computer or phone (depending on what you use). Travel and partner special offers available exclusively for our members. The only blemish on my record is a speeding ticket for going 10 miles per hour over the posted limit eight years ago, and I paid a small fine for this violation. Ways to check-in for your flight including online and on your mobile. Sort by: relevance - date. This was a ridiculous joke of how Qantas recruitment team work. . The process took 3 months. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Finally, mention how much you like to drive and that you're looking forward to this aspect of the job. Over my career, I've learned how to not let my emotions get the best of me. Can you give an example of a time when your communication style proved beneficial or helped you accomplish something? . All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease while flying with Qantas Airways. A strong communicator? You appear confident, tech-savvy, and curious, all of which are great attributes that the interviewer will appreciate. Did you do anything notable? . Qantas Airways was written by Kevin Downey and updated on July 19th, 2022. The height requirement is between 163cm and 183cm. When you call this number, you'll be connected with a customer . Possible answers are. Common stages of the interview process at Qantas according to 136 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I found it daunting as you are receiving no feedback. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. I interviewed at Qantas (Sydney) in Sept 2018. I interviewed at Qantas in Feb 2023. Good Customer Service from Qantas - sbsfaq.com $19 to $21 Hourly. Book your perfect holiday with a flight and accommodation package. I interviewed at Qantas (Sydney) in Jun 2017. It roughly took three hours, and you had a ten minutes break. A lot of transactions were also handled by credit or debit cards, and I had to help customers work the self service pad for transactions. Get hired today! Qantas. I interviewed at Qantas in Feb 2023. What was your favorite team work and what did you do for it. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. I interviewed at Qantas (Sydney, NS). On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. No in-depth technical questions were asked. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". Did you strive to go above what was required of you? I found that having a routine was a good foundation knowing full week this routine may be Interrupted, so then it was about prioritizing, I found this worked.". Become a Qantas Airways Cabin Crew in 2022 (Salary, Requirements) As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. I understand that there are very strict safety and security measures in the airport setting, and I would make it a priority to learn those measures in my first days on the job. In my work, I put a lot of effort into ensuring that the workplace is as safe as it can be for all people who enter it. Step 2; Invited to do an automated questionnaire. Makes sense! Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. Payment from customers definitely could be in person at the airport, so having experience here is a plus. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Bookcar hire,car specials,commercial vehiclesandairport transfers. I applied online. But go into more detail about why you would be so proud. You have provided a good definition of what being professional means to you. 2 of them, i just need to say yes or no. Some of these questions were timed. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Restaurant and hotel reviews, photo galleries and travel articles. "I have no issue being subjected to a criminal background check and employment verification. The medical costs approximately $450. If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. The process took 3 months. The first time you apply, you'll need to create an account with us. What is the hiring process for remote jobs at Qantas? Sonia Fernandes - Customer Service Business Agent - Qantas | LinkedIn Adding an example will strengthen your answer and make it more memorable to the interviewer. See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. I would suggest to really prepare yourself before going to the interview. Several examples include: Connect with a local pet sitter to mind your pet while you're on holiday. The best part of the job is the amazing staff who make the airline what it is. While there are many directions you can take your answer to this question, it is important to know that your interviewer will not just be looking to hear how you communicate with others. Compare and book travel insurance for your next trip. We believe the journey should be as exciting as the destination. The process took 4 weeks. ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! Then we rotated between individual interviews, document checks, an informal q&a, and a written test. In fact, I hold a heavy rigid driver's license and have an impeccable driving record.". Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. State you would be proud to work for a company that is so dedicated to helping the environment. Earn Qantas Points when riding with Uber to and from eligible Australian airports. describe a time you saw a staff were doing something dangerous Discover our Australian domestic and international network, airline partners and oneworld. Rotating roster +1. This takes place over the phone or online and gives management a better sense of the candidate. I guess its for if were rights person for this position. The interviewer will be pleased that you're both assertive and empathetic, as well as an active listener. Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. Free interview details posted anonymously by Qantas interview candidates. This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. ", "I would be so proud to wear Qantas uniform, be a representative of, and be a part of this great Australian company! Applicants must have obtained unlimited working rights. In my job, that was ensuring that cooler temperatures were taken and recorded at set times each day, making sure all packaged food was labeled with an expiration date and all uneaten food was disposed of properly and timely. By posing this question during your interview, your interviewer is looking to get a sense that you believe in safety first and will both obey all safety and security measures and promote them among your coworkers. You can track your Qantas Points, shop and more. "I would not have any issues with the dress policies that you have in place for your staff. Dates shown above are approximate. Why were you the one who took the initiative to solve this problem? The process took 3 months. Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. Good job! The first hour was just kind of introduce of the position and the company. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. Qantas - Jetstar Careers | Airline Recruitment Agency Melbourne - Altara Anonymous Employee. what was the resolution?. what was the resolution?. If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! Benifits outstanding. ", "Yes, I do! Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Cabin Crew (19) Customer Service Agent (11) Flight Attendant (9) Customer Service Representative (6) Manager (4) . ", "Yes, I have had a few, many years ago I worked in a store and bakery where I would take calls and direct them to the right departments, take orders, deal with customer complaints, etc. Step 7; Recieved job offer. State Farm agents market only State Farm insurance and financial service products. Qantas Psychometric Test, Recruitment process, Interview Questions & Pilot Assessment Online Preparation - 2023 What Is Qantas? Around 20 of us were arranged to seat in a area, professionally dressed. Customer Service Agents. My current role in Customer Service finds me working with customers on processing their orders, checking shipping costs for them, and verifying current pricing on products. The recruitment process varies from role to role, but the general process is outlined below. We do not have advertisements on our pages but we do try to make money through paid-memberships. What ideas have you brought to a previous role that have benefitted other staff? ", "When I first started working I was a cashier for Woolworths and back then it was mainly cash, almost no eft pos, so I was experienced in handling cash, balancing the till, and being responsible for my register.". An opportunity to be part of the Qantas Group recovery plan Together we will make a positive impact on our customers experience Located at Perth Airport Permanent part time opportunities working 7 day rotational shift roster Competitive salary + industry benefits Our customers come first. Types of psychometric testing that may be used include verbal reasoning, numerical reasoning, abstract reasoning and personality tests. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. What ideas have you brought to a previous role that have benefitted other staff? I interviewed at Qantas (Melbourne) in Sep 2018, An online application process followed by a request to submit a video interview with customer service related questions. I interviewed at Qantas (Sydney) in June 2017. First, you need to click here. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. What would you bring? Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. With our interactive map it's easy to plan your next trip using money or Qantas Points. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. I would ask a lot of questions of my new colleagues to help me better understand how the program works from a big picture standpoint, as well. It's great that you have experience in this area. I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. Michelle Chadwick - Customer Service Agent - Qantas | LinkedIn As you talk about maintaining your composure and talking to them in a friendly yet professional tone, make sure you talk about the need to refer to Qantas Airways policies regarding this situation. Discover how you can start earning great rewards and savings simply for running your business. Followed by a group exercise with the table youre sat at. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. Be specific with your answers they want examples Contact us here. 1. This would also be a great time to point out the benefits of flying with our airline so the customer knows that they are getting the best bang for their buck. In my current role, I trained myself on the current point-of-sale program that I use and now train new staff on it, as well. Qantas Employee Reviews for Customer Service Representative - Indeed If a coworker was being unsafe, would you talk to them about it? One is your written comprehansive test, easy read and answer the questions which are all in what you just read regarding door saftey. The first hour was just kind of introduce of the position and the company. The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". When you apply for a job, you'll provide us with confidential information about yourself. If you do not complete and pass the relevant background checks, your job offer will be withdrawn. 1. describe a time you have done your work above and beyond Why do you want to be a customer service agent? I applied online. Our customer service teams represent us on the ground and in the air. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Therefore, any date prior to 2019 might not be accurate. Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. Report this . It was 5 questions about customer services. Whether a customer is experiencing a major delay or a customer is traveling for a life altering reason, you need to approach them with empathy and professionalism no matter what that situation brings your way. Great job! In this role, I also took orders and handled customer inquiries and complaints. Great job! In high school, I worked for a food chain and took customer orders over the phone. ", "I would explain to them I would look into this for them but I can only comply with Qantas policies, but assure them I would do the best I can and explain to them what Qantas has to offer for the money they may spend!". If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. Earning points couldnt be easier. Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. Start your trip in the exclusive surrounds of one of our world class airport lounges. how to verify an unverified sender in outlook. How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly? I applied online. Founded in 1920, they are one of the oldest airlines in the world. 2 of them, i just need to say yes or no. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Why do you want to be a customer service agent? I would escort them and if needed hand them over to another staff member once there if I felt they still needed some kind of support". Qantas Customer Service Representative Interview Questions Awesome! Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Also, briefly talk about understanding the importance of upholding the company's image by being neatly groomed and in uniform (to appear professional and knowledgeable, etc.) Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. In my current role, I know our entire product catalog and services our technicians provide to be able to help diagnose customer issues. Customer Service Agent - Outsourcer Global Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. Designed for small to medium businesses. How long did you run them? Also, how exactly will this benefit you in this role? The process took 3 weeks. We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. Excellent! As you look to rate your ability as excellent to your interviewer, prove it by talking about all of the different programs you have worked on during your career and what your specific roles were on them. At the end of each shift, I was required to sanitize and wipe down my register area and do any sweeping and mopping necessary. When did you have to say no to a customer. Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. Work life balance is great. The process took 9 months. What did you accomplish while you operated them? All Qantas employees are required to pass a security check. "I've always been a very caring individual that wants people to be safe and happy at all times. Join Qantas Frequent Flyerorsubscribe to Red Email today. This will give you the best chance of being short-listed for the next stage. they gave me 5 questions. He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. I interviewed at Qantas (Brisbane) in July 2016. Ways to check-in for your flight including online and on your mobile. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. The process took 3 weeks. The Civil Aviation Safety Authority is the controlling force over the commercial airline industry in Australia and its policies and regulations impact the day to day jobs of every staff member at Qantas Airways. I had a chat interview for my first processing. Get More Information About Our Qantas Airways Interview Questions. It's great that you set a routine for yourself. PGDM; Specialisations. To help keep the passengers and the entire crew at Qantas Airways safe and well, the airline industry has strict safety requirements that all employees need to adhere to. While your interviewer knows that you can likely handle this piece of the job, they're looking to hear if you do have any experience handling these types of duties during your past work. I would look at alternate routing, if necessary, and once again work within Qantas Airways policies on pricing for the customer. At this point in your interview, you need to be open and honest about any gaps in employment that you have and any blemishes that you have on your criminal record. Online application and then I was invited to submit an online interview which consisted of about 6 questions. I interviewed at Qantas (Melbourne) in June 2017. How to connect with us through Social media platforms. engine failure and some CTA radio work Exp. Information on migration to Australia can be obtained from the Department of Immigration and Multicultural AffairsOpens external site in a new window. A poor customer experience and how did you handle 2. Note that we are not considering additions to our list of Panel Suppliers. Interviews for Top Jobs at Qantas. Here are the basic requirements you need to fulfil before applying for the cabin crew vacancy at Qantas Airways. To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. Then you need to click on the apply button. Get ready for your big adventure with our dedicated family section. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. Since one of the other interview questions was about being neatly groomed and wearing a uniform, you might want to mention these here too. Information about visas, health and more. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. Competitive salary and shift penalties. After that they invited me to attend the Assessment day. qantas customer service agent recruitment process 35 Qantas Airways Interview Questions (+ Answers) "I worked as a cashier for a large grocery store chain during my final year of high school and while I earned my associate degree. They have really good training and they are a very supportive, helpful and fun company to work for For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. An active listener? I applied online. To try and help them find a solution, I would work with them to find other available flights that would meet their schedule. It roughly took three hours, and you had a ten minutes break. describe a time you solved a problem without any others help. Qantas doesn't accept unsolicited resumes. The first step is usually a preliminary Qantas interview. Interviews provide an opportunity for us to get to know you, and for you to obtain more information about Qantas and the role you've applied for. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. Good interview day. Step 1; Applied for job. Qantas Interview Questions [Best Possible Answers] - WorkNearYou This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. The next steps were background and security checks and finally a thorough medical which is at your own expense. . Fluent in 3 different languages to help communicate with customers that might find a barrier while trying to express themselves. I applied the position online, and it took one month to process. "Success in my last two jobs really showcased my ability to multitask. Adding an example will make your response more memorable and meaningful to the interviewer. For example, I worked in a bakery where I took calls and directed them to the right departments. how did you handle it? Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. Freight - cargo, express, airmail, freighters, charters and customs clearance services. Assesment Day - Involvled a introduction to the company and its values. Mar 3, 2023 - 5.44pm. I applied online. Be the first to find this interview helpful, 1. Qantas is an excellent company to work for. Strong customer experience expertise focused in Management and . Performing a high level of Customer Service for both domestic and international passengers Check-in duties, gate assist with passengers boarding and arriving flights Working on a 7-day rotating shift, processing payments and helping service all areas of domestic and . With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Qantas Airways. Skilled in Banking, Operations Management, Consulting, and Retail. Great job! Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. In my work there, providing a clean atmosphere and well-stocked products was extremely important. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Connect with a local pet sitter to mind your pet while you're on holiday. ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". These may be used as an additional objective, reliable and relevant assessment method. The process took 4 weeks. I guess its for if were rights person for this position. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. Great! Good job! They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. Another station to do your height reach test and have your documents checked over. It's not enough to just have experience, though; talk about the ways in which you excelled while you completed these tasks. Appearance to customers is extremely important at Qantas Airways, and your interviewer will be looking to hear that you will take pride in your appearance by being neatly groomed and in uniform for work each day. Provide additional details to further strengthen your answer. A poor customer experience and how did you handle 2. Good job! There was a question about working in a high pressure environment Stage 2 was a role play. "In my current role handling incoming customer calls to our business, I am often asked questions that I don't know the answer to. I would soak in all in-person training and any online module training that I would be put through during my orientation. I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. Interview questions and answers were updated by Ryan Brunner on May 13th, 2021, Interview questions and answers were first added on May 15th, 2021. The process took 2 months. The example you share can be from an experience with a colleague, manager, or customer, just make sure that you can explain your approach with the unreasonable customer by setting the stage for the situation and explaining how your actions provided a positive outcome.

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