We are so glad to hear you are happy with the service. Tried to send Crocs back as they didnt fit my daughter. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Order placed Sunday afternoon and delivered Monday afternoon. Here are 8 tips for writing great reviews. Was looking everywhere but at her customers. Shoved the card machine into our face. If you don't like it, leave. Will definitely be ordering from them again. You have 28 days to return your items and you'll need your original receipt or delivery note. We use dedicated people and clever technology to safeguard our platform. Footasylum is a leading UK retailer of fashion streetwear and sportswear. Perfect from start to finish. Order placed Sunday afternoon and delivered Monday afternoon. Great to hear that the parcel arrived so quickly. Wow! Shocking company - bought two items trainers and sliders order value 100.28 never received. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. That is great news that they arrived a day early!We hope to see you again very soon. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Looks like they have found the nearest spare tatty box to send them out in. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. All rights reserved. Yay! . Returning faulty goods to footasylum MoneySavingExpert Forum This is the last thing I buy from footasylum from here on. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. In just a few steps, we'll have it sorted. Check out what 59,340 people have written so far, and share your own experience. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. It's great to hear you are happy with the coat and that the delivery was so quick. 2023 Trustpilot, Inc. All rights reserved. - Kristy Smitten, posted 11 months ago 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. Ordered almost 400 worth of clothes for my son on the 12th of December! Claim your profile to access Trustpilots free business tools and connect with customers. I can't even point the blame at one member of staff because they were all terrible. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Reply from Footasylum Jul 14, 2021 Hey! It goes against our guidelines to offer incentives for reviews. Christmas Gifts | Christmas Gift Ideas | Footasylum I was taught to value customers, no matter what job I was in. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Useless. * One or more of these files was not uploaded due to an invalid file type. The kind your customers really want. My son lost out on his Christmas presents as a result. To break them up politely to ask for helpit was like I had sowrn at them. Courier. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Email and text communication was prompt and efficient. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Can I return my online order to one of your stores. Footasylum. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Here are 8 tips for writing great reviews. Will definitely be ordering from them again. Greater than 37%. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). UK Returns Free return by our courier service. Thanks. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Only response was we would receive a call within 8 hours - that was two days ago! That is great news about the fast delivery.We hope to see you again very soon. Hey MattThanks for taking the time to leave us a review. - Mel, posted 7 months ago FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Alternatively, enter your order number and email address into Hermes to monitor your delivery. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Refunds are made to the original payment method, and products must be in their original boxes and packaging. Next time it will be JD SPORTS for my next purchase. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Received 2 small refunds for I don't know what! Verification can help ensure real people write reviews about real companies. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Still over 300 down! I would definitely recommend and will be a returning customer. Just noticed that the box they have sent them in isn't for the correct trainers. International Returns Most Popular Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Anyone can write a Trustpilot review. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Thank you so much. AVOID THIS COMPANY!!!! I will always order with footasylum I am very happy with the service and products. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Verification can help ensure real people write reviews about real companies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Footasylum discount codes March 2023 - finder Ireland Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. We also ensure all reviews are published without moderation. OL10 2TA. New customers only. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! We often link to other websites, but we can't be responsible for their content. Read Customer Service Reviews of footasylum.uk - Trustpilot Avoid this store at all costs. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Footasylum. Anyone can write a Trustpilot review. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. To break them up politely to ask for helpit was like I had sowrn at them. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. - Lisa Lynch, posted 1 year ago Here are 8 tips for writing great reviews. Price was unbelievable for what I got! For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Footasylum Reviews | Read Customer Service Reviews of www.footasylum The range includes footwear, clothing and accessories for men, women and children. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Read Customer Service Reviews of footasylum.uk - Trustpilot Thanks,Rebekah. We use dedicated people and clever technology to safeguard our platform. Please refresh the page and try again. !spoke to Edge lane store about colours in crocs. Ordered almost 400 worth of clothes for my son on the 12th of December! Ordered some trainers at 10.30pm amd paid for next day delivery. You will receive a verification email shortly. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Do you agree with Footasylum's 4-star rating? If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. In November 2022 I placed an order with FootAsylum and it never came. We also ensure all reviews are published without moderation. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. Get FREE UK delivery on all orders over 60 and FREE UK returns. Over 90 off RRP. Extremely moody.I've never seen such self absorbed people. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Tried to send Crocs back as they didnt fit my daughter. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. Perfect from start to finish. I was taught to value customers, no matter what job I was in. Customer Service. We also ensure all reviews are published without moderation. Ordered Nike trainers. Free return by our courier service. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Accurate And Undamaged Orders. We are so glad to hear you are happy with the service. Verification can help ensure real people write reviews about real companies. Full price items only. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Happy from start to finish! However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Looks like they have found the nearest spare tatty box to send them out in. A simple full refund is all I wanted from the first time I was messed around!! Footasylum - SafetyCulture (formerly iAuditor) Email never arrived so ended up going to a store on crutches to get a refund. Suggested companies are based on peoples browsing tendencies. Great sale and super quick on delivery. Hey Karl!Thanks for taking the time to leave us a review. Yes. Difficult, posted 2 weeks ago I would definitely recommend and will be a returning customer. Up to 60% off at Footasylum on selected women's t-shirts. Would you like to add a photos or videos? Happy from start to finish! Email never arrived so ended up going to a store on crutches to get a refund. Next time it will be JD SPORTS for my next purchase. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. We hope to see you again very soon. Great to hear that the parcel arrived so quickly. The lines are open from08:30 - 19:00. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. Beth is Home Editor for T3, looking after style, living and wellness. This time, however, when I ordered, their courier choice was Yodel. They sent me trainers in a damaged box. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. All students enjoy 10% off at Footasylum. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Giving one star so I can leave this review. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Up to 50% . Claim your profile to access Trustpilots free business tools and connect with customers. The lady at the till was no better. Hey Karl!Thanks for taking the time to leave us a review. Leave this blank if you'd like to publish your review anonymously. For full terms and conditions see here. Email and text communication was prompt and efficient. They have sent them back to me and are refusing a refund. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. I will always order with footasylum I am very happy with the service and products. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Just noticed that the box they have sent them in isn't for the correct trainers. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Find out how we combat fake reviews. They all fit perfectly. - Callum Phelps, posted 11 months ago No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. You will be contacted by email to verify your review. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Footasylum Reviews - Read 369 Genuine Customer Reviews | www.footasylum.com Over 90 off RRP. very helpful as Liverpool didnt answer the phone. Since Footasylum doesn't have a customer service number I had to text them. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Hey Getta,Thanks for leaving us a great review. Shocking company - bought two items trainers and sliders order value 100.28 never received. Totally amazing service cannot fault. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Ends: Tue 28 Feb 2023. Price was unbelievable for what I got! With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. very helpful as Liverpool didnt answer the phone. I would avoid at all costs. Wow! Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. Suggested companies are based on peoples browsing tendencies. Shoved the card machine into our face. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. If you don't like it, leave. Suggested companies are based on peoples browsing tendencies. Search for local Shoe Shops near you and submit reviews. All in all, satisfied with my purchase and dealings with this shop. All rights reserved. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Order placed on Monday standard deliver paid for and the parcel arrived the next day. In just a few steps, we'll have it sorted. 44.99. Shocking service avoid disappointment. No greeting, no please, no thank you. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. I brought some trainers and returned them just before the 28 day period which was allowed for returns. A simple full refund is all I wanted from the first time I was messed around!! A pop-up box will appear revealing the code. Footasylum Promo Code | 20% OFF in February 2023 How does Footasylum deliver? - Reviews First and last time I will use this company. Hey Karl!Thanks for taking the time to leave us a review. Read Customer Service Reviews of www.footasylum.com - Trustpilot Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. | Read 2,661-2,680 Reviews out of 55,033 Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Treated myself to some new trainers and jogging bottoms in the sale! Package allegedly dispatched on 11th December and now reported as list in transit! I have sent them back the undamaged trainers in a damaged box as I received them. All in all, satisfied with my purchase and dealings with this shop. Strengthen your review by uploading photos & videos. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. They also offer a WhatsApp device but it doesnt work. Great to hear that the parcel arrived so quickly. Please note that we may share your email with the company to verify your order. All rights reserved. Date of experience: January 04, 2023. Footasylum discount codes - 60% OFF for February 2023 | T3 Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Keep up the good work Terry!Thanks so much.Tanya. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Rolling eyes, rude attitude. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Never again. 2. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. 10% off at Footasylum on first orders with this promo code. This arrived within only two working days and all items were delivered intact and all there. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund.

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