StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. Only 120% coupon? The fired Google engineer who thought its A.I. Otherwise you will receive a voucher for 120% of your purchase price. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. All Rights Reserved. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. It depends on where they got those tickets. Just three weeks later, the company issued an update on their coronavirus policy. Explain your scenario, and provide any applicable evidence. There is no place on the website that says you have a time limit, but you do. | CT Call 211 | Centers for Disease Control and Prevention. Kimmel says, legally, companies cant just change the rules due to COVID-19. Solved: Event cancelled - Seller refunds? - StubHub Community c/o National Registered Agents, Inc. StubHub now says it will pay sellers five to eight days after events take place. Receive a full refund of your purchase 2. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. Suite 1800 Financial Center Then theres the question of the legality of the move, beyond any ethical shortcomings. CORONAVIRUS:NY Health Dept. That guarantee is a promise you'll get your money back. Its just missing with no explanation. Odds & lines subject to change. Receive a coupon for 120 percent of your original purchase*. By attending the event, you assume all risk of exposure to COVID-19. StubHub updated their policy today. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Tel: 205.795.6588 "You can apply this coupon to one or multiple StubHub orders in the. Save my name, email, and website in this browser for the next time I comment. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. StubHub to refund canceled events after pandemic complaints - KXTV NO MORE REFUNDS. Read Customer Service Reviews of stubhub.co.uk - Trustpilot Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. 8 Feb 2023. No problem. Third-Party Ticket Purchasing: Do's And Don'ts | EDM Identity What is your rescheduled or postponed event policy? Worth to consider! We will process the refund to your original payment method within 5 days. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". 2. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. After a canceled event, StubHub charges the seller for the amount collected. Thats quite the dramatic turnaround, considering less than a month has gone by. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Filled out the block for reason. Sorry we couldn't be helpful. Attn: Litigation Department You can read more about how this works at https://techboomers.com/how-to-support-techboomers. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Prefer a cash refund instead? Sep 15, 2021, 1:28 PM. As if the cancellation of sporting events and concerts wasn't enough. I still printed out the notice of dispute. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). But StubHub simply cant afford to play the role of banker. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. Avoid close contact with people who are sick. StubHub Refund Class Action Lawsuit - Gibbs Law Group Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Today 3/27 #Stubhub updated their policy for CANCELED events. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Fax: 205.328.7234, 603 Duling Avenue "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. COVID-19 Impacted Events Updates : StubHub A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. StubHub.com | Better Business Bureau Profile Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. and click the Request cash refund button on the appropriate credit. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. News provided by The Associated Press. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. It was a waiting game until March 30. However, there are some cases where StubHub may give you a refund, or even replacement tickets. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant.

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