If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . BT broadband having issues? You're not alone as glitch - Express 2) ClickWireless. This is so you can learn about some of the most important features of your BT Broadband package. Can anyone shed any light on this? In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. MacBook then doesn't work. I did this on a Deco mesh. "Common sense is the collection of prejudices acquired by age eighteen." Find out which main phone socket you have Find out about your Openreach modem Pretty obviously really if I look at an old BT modem. At the bottom is a setting for. BT Smart Hub 2 review (Includes Comparison) | Reviews League Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. Enter the admin password. Was quite easy to get the money credited to my account after that : ). 11:46 AM Announcements, Guides & Community Updates. I have raised a complaint with BT as MacBook works fine, but app does not. Been running flawlessly for 2weeks now since running the system in this set up. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. Go to My Network. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. BT Smart Hub 2 - Connection Issues (April 2021) - Sonos - edited The setting is on a page hidden on the home version. Its only when you connect direct to the Hub. all fixed. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. This topic has been marked solved and closed to new posts due to inactivity. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. This brings up a hidden page. Frame Size: 17 inch,19 inch or customer size. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. How to set up BT Smart Hub 2 | Step by step guide | BT Help Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. To view the router settings, go to http://192.168.1.254. It also has 4 Gigabit LAN ports. Ive got a man from BT ringing me during the week so I will report back what happens. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. BT will be rolling out an update to all devices later this month. Connecting your computer to your broadband. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. 6:38 AM Mesh WiFi with BT smart hub - Page 1 - PistonHeads No problem. Find your model. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Then, for your static IP block, enter your router's address and subnet mask. (the macaddress is the same as the wifi router apart from a few letters.) Combine R7000 Nighthawk with BT Smarthub 2 - Netgear As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. 10:38 AM I've been following this thread ever since I had issues. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? - edited Numerous complaints have appeared on the company's community forums over the last few months. 03-10-2020 Enter your username or e-mail address. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Smart Setup is BT's online set-up wizard. Sonos tried to do a workaround but lasted an hour or so. Your BT Business Hub should now be in bridge mode. If previous posts are correct it probably works on the Business version and not on the Residenial ones. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. Changing Wireless Modeto 2 didn't fix the problem. Click a dropdown for your model of Hub. Will give this suggestion a try. BT Smart Hub 2 - Connection Issues (April 2021) - Sonos It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. Can you seamlessly switch back and forth between the two modes? Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. Fix problems or report a fault with our troubleshooter. You can turn Smart Setup on or off in the Hub Manager. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. BT Smart Hub 2 router 'disrupting' home networks - BBC News How do you turn off wifi? 8:37 AM. Manage your account I have a new hub. 01-10-2020 You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. This will open the Hub manager. BT unveils Smart Hub 2 with mesh wireless built in and guarantee of Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. The default IP address is 192.168.1.254 but you can change that here. 01-10-2020 Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. So the question remaining is does it actually work on a residential Smarthub? When the lights have stayed solid blue for two minutes, your hub is ready to go. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. Wait a few moments for it to connect. It works on my Business Hub 6, in fact it's not even hidden. 30-09-2020 Bafang M510 Framebafang torque sensor integrated 3. the step-through Weve been experiencing the same frustration with this issue. ? Copyright Expert Reviews Holdings Ltd 2023. What is Smart Setup on the BT Hub? Seeing a different colour light? Bt smart hub as modem to connect to mesh system I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. I don't think the workaround for modem mode works. BT Business Hub or router | Using | Broadband & internet | BT Business It should appear as soon as you connect to the Hub and open a browser. Vodafone Broadband: Great prices but at what cost? Connect the cable to the hubs power port, plug it into the wall and switch it on. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. Re: BT smart hub - hidden bridge mode menu ? Changing the IP address of your hub | BT Business BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Still having trouble with this. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. All rights reserved. Cleverly, the security password is the same for both networks and can only be changed for both. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. "We're sorry for any inconvenience caused," added the spokesman. Check out our other help articles. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. BT Smart Hub settings - make your router faster and less annoying Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. Time will tell if this is a permanent fix but its worked this evening. I connected a laptop via ethernet into it. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . I have got fed up trying to clear the problem using the instructions given by the app as has my wife! . Make sure you keep your hub on all the time. When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. How do I enable bridge mode on my BT Business Hub? Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. However, some older devices are incapable of operating on both. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. Enter the username and password for your BT Smart Hub 2 router. 2020. 11. 24. During the 5th week of gestation a small yolk sac is Slide the two parts of the hubs plug together until they click into place. I have disabled the bt fon and bt wifi to reduce my home network clutter. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. Look for the tab on the back of your hub. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. Smart Setup is BT's online set-up wizard. The remaining functionality of the hub (routing, and wifi) is not used. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. What's the least amount of exercise we can get away with? No problem. Configure the modem for transparent bridge or modem only mode. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? Use our hub light guide. BT Business Hubs: Help and guides for your model. 01-10-2020 I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. However, I agree with some of the comments. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. Everything now works, so again it confirm the issue is with BT. Turn off 5ghz and install the boost followed byall speakers. BT smart hub - hidden bridge mode menu - Plusnet Community Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. Navigate Advanced Settings > Log in > Broadband > Internet. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. If it doesn't accept the admin password, click on Hint. Click a dropdown for your model of hub. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . How do I use my Smart Hub as a modem only? No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. Also problems connecting to my wireless Canon scanner printer. There are at least adozen other things that also result in the same situation. Well update this post with any further newsas and when we receive it. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. This topic has been closed for further comments. Im glad you got a fix, but thats a completely different issue that results in the same symptom. (the macaddress is the same as the wifi router apart from a few letters. Guide to 4G Assure. 01-10-2020 If there is a hint then a custom password has been setup. Check the box next to Auto Firewall Open. This should explain it. How to fix Strict or Moderate NAT type on BT Home Hub 5 BT Smart Hub 2 (097683) | BT Shop Plug the microfilter into the socket. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. Solved: Switch to Router Mode - NETGEAR Communities Connect your devices The setting is on a page hidden on the home version. 6:41 AM. Smart hub 2 Hidden SSID - BT Community - BT Broadband BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Download the My BT app to check your bill, test your speeds and activate your internet security products.

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