You can also extend the free cancellation time frame by purchasing our Cancellation Protection. However, please keep in mind that any changes that you make to your booking will probably change the rental price. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. The use of our website signifies your acceptance of these Terms of Service. Wisecars falsely advertised vehicles for rental on their website. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Manage Bookings Online - Wisecars - Wisecars Thanks! It might take your bank extra time to settle the amount. Wisecars Car Rental Deals | Skyscanner Keep copies of all relevant documentation you are asked to complete. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Their cancellation policy is flexible and their customer support seemed quick and very helpful. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In such circumstances, we will cancel your booking with no liability whatsoever. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Read Customer Service Reviews of www.wisecars.com - Trustpilot Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. Wisecars is not liable for services or bookings not full-filled due to force majeure. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Wisecars Reviews - 46 Reviews of Wisecars.com | Sitejabber Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. All persons driving the vehicle must be in possession of their driving license at all times. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Due to this protection, it cannot be read by any third party. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. If not, you will need to purchase the cover at the car rental company counter. Wisecars will inform the complaint submitter on how to proceed if needed. Wisecars is an online vehicle rental broker. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. See the full list of exclusions under section Deductible Protection Products will not cover. Powered by, We use cookies to give you the best experience. It said and I'll recap ,"NOTHING more to pay ". Company Terms of Service - Wisecars Has anyone renter through Wisecars? - Kauai Forum - Tripadvisor Access to and use of these images is restricted by terms and conditions of a separate license agreement. We will send you your rental voucher 48 hours before your pick-up time. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Wisecars is not liable for services or bookings not fulfilled due to force majeure. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Expired or provisional licences will not be accepted. In all these cases, you will receive no refund of the money you have paid. The Car Rental Company must give its consent to repairs and replacements. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Wisecars employs limited use of cookies for your safety and does not store any personal data. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Great help received from the kind persons on whatsapp chat yesterday and today. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. available for purchase from the car rental company, or. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. 2023 Wisecars. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Free cancellation up to 48hrs before trip. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. If you are late for your pick-up, you could lose your car. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Your rental credit will expire after 2 years. Find out how we combat fake reviews. It goes against our guidelines to offer incentives for reviews. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. If not, you will need to purchase the cover at the car rental company counter. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. If this is the case, it will be clearly stated on your voucher. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. I read other reviews from this company after this had happened and that is a common . If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. How To Cancel Wisecars Car Rental Comparison - JustUseApp It is entirely up to the Car Rental Company whether they decide to do so or not. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com If you have any questions, please feel free to contact us. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Please read the following to know what is included/excluded in our coverage offers. In most locations, the minimum renting age is 21 years. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Please note that all additional drivers must also show a valid driving licence at pick-up. Surely it's illegal in USA to drive with no insurance. In that case, the special cancellation terms are presented during booking. In most locations, the minimum renting age is 21 years. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. The Car Rental Company must give its consent to repairs and replacements. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. 8 Feb 2023. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Expired or provisional licences will not be accepted. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. That should not even be separate. Please inform the car rental company straight away if your rental car gets damaged. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. So you can bag the best deal with total flexibility to change your plans if you need to. Great service! You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Reply from Wisecars. It is entirely up to the Car Rental Company whether they decide to do so or not. When you rent a car, you will usually need excess coverage. Dear Paul,Thank you for contacting us! ONWise users may obtain an online cancellation quote through our contract administration platform. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. Amendments can only be made up to 48 hours before the pick-up time. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. I reached out to Wisecars, who were really understanding of the issues I encountered. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. Wisecars Car Rental Comparison on the App Store Re: Wisecars car rentals. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Please read the following to know what is included/excluded in our coverage offers. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. We used in October 2022. Anyone can write a Trustpilot review. Reduce your carbon footprint by selecting a greener car hire option. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. All rights reserved. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. It is highly recommended to call the police even for the smallest of damages. Your voucher is normally issued 48 hours before the pick-up time. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. Dear Allan,Thank you for sharing your customer service experience with us! I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. My issue has been resolved. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. - Wisecars Very easy process and had the best price on the internet. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. If you haven't started your trip yet, you can change your drop-off time by amending your booking.

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