gotrax scooter troubleshooting
21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. When GOTRAX GXL V2 display is blacked out you can release Power Key. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. Yes Cruise control automatically goes on every time when riding. . My GoTrax (about 5 months old) started acting weird today. Doesn't matter if the battery is charged or not. Visit the Gotrax . I have updated my review from 1 star to 3, and will update again . Resolved through warranty, in the mail. GoTrax GKS: Specs. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. Visit our Battery Pack Load Testing Guide. It was pretty easy to do and I was impressed in the modular nature of the system. Power on your scooter and take it for a test drive. New Safe Step Technology - Both feet must be placed on the . Press Power Button once again to power on . Contact: kevin@ocproscooters.com or text: 714-420-1311. I requested a refund. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. We check over 250 million products every day for the best prices. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. Watch out world! I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. GoTrax - GMAX Electric Scooter. Turns on but shows zeros no matter what. 51 reviews. Further, the locking pin is completely . Check which of them the problem is and get it fixed immediately. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. You may need a replacement battery if your current one is faulty or has sustained physical damage. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Even if just pressing for a second - Kind of scary actually. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Back wheel brake mis-aligned. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. Next, check to see if there is any damage to either end of your scooters charging cable. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Can you please tell us how we can improve this article? Please Note, some electric scooters share error codes. Check Out Our Guide! There are many possible reasons why your Gotrax hoverboard is not balancing. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS They cannot show error codes. You can recalibrate your Gotrax hoverboard by following the instructions above. So far so good for me. `f25Jz>`lf(< @%-vCN Has seemingly chose to simply respond but not take action (i.e. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. Create an account to follow your favorite communities and start taking part in conversations. When you plug your charger into the wall, the indicator light will turn green. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Disconnect the brake lever switch connector from the speed controller. You will see the LED lights start to flash. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. You may want to check your fuse box to see if any fuses are blown. Down a hill I got up to 19 mph on the speedometer. %PDF-1.4 % Once you ensure the position is correct, gently slide the pack into the tiller. Hold down the power button for 10 seconds. If this does not work, replace the console. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. It was the front wheel so more difficult, cost 40 for replacement. Free standard shipping with $35 orders. Motor stutters with rapid jerking and wont go.. possible motor failure. Has been extremely slow to respond with replacement parts. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. 0000002873 00000 n This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Include an image for extra impact. GOTRAX. Listen or look back to see if the rear wheel is slowly spinning. GOTRAX - F5 Electric Bike . . All night charging leads to 15 minutes of riding. Reply, Took mine to the local bike shop. Save my name, email, and website in this browser for the next time I comment. Circuit breakers are usually on the outside of the scooter. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. I absolutely love this scooter. Turn the key or power switch on and engage the throttle all of the way. 0000005863 00000 n The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. I'll monitor the post to see if these are isolated or widespread. For example, only standing with one foot on your hoverboard can cause some models to beep. When it comes to hoverboards, the magic fix-all is called recalibration. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. This scooter is giving a E3 Error code and the manual simply states to replace the console. All rights reserved. Front wheel cover scraping wheel - easy fix but annoying. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). Since battery indicator has 4 bars, easy to do the math. Please Note, some electric scooters share error codes. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. There are many possible reasons why your Gotrax hoverboard is not balancing. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Tighten the screws firmly. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. So, 3 hours for 4 bars = 45 mins of charging time per bar. For further repair and troubleshooting help please visit our repair help area. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Max speed: 7.5 MPH. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Electric Scooters Here is a link to find the manual for your Gotrax hoverboard. 20 MPH Max speed and durable 10 . You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. If it's not been used for a while, it might need charging. I requested a refund. Codes often have simple solutions and we are here to assist. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Returned the v2 and are now trying a m360 instead /crosses fingers. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. To determine whether either of these is true, unplug all of your devices from power and try charging them again. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. I had my second issue within 17 business days of receiving the scooter. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. You will see the LED lights start to flash. GOTRAX - F5 Electric Bike. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. k 3TXK c"b0] 3:P $% Take care of your ride so it can take care of you. Turn the key or power switch on and engage the throttle all of the way. Reddit and its partners use cookies and similar technologies to provide you with a better experience. . It goes fast and I can go up big hills . GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. bay_blade2000 3 yr. ago That's not what I am saying at all. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Problem not solved. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. I finally received the replacement parts. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. New comments cannot be posted and votes cannot be cast. 110 0 obj <> endobj xref Even if you've just ridden it, the battery may not be sufficiently charged. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! E07 - Replace Motor or Motor Wheel Assembly. These are as follows. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. 0000002509 00000 n E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? How do you check the odometer on the GXL V2? Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. E10, E11, E12 - Contact GOTRAX Customer Support. E02 - Adjust your brake calipers so that they operate effectively. rider weight: 154 Lbs. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. When you connect the charger to the hoverboard it will turn red to let you know it is charging. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Looking For The Best Lock For An Electric Scooter? Home. The speed of the GKS kids scooter is locked at a safe but fun 10mph. If it is hard to install, stop and inspect the consoles pins under the head unit. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Aug 15, 2020 They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. Roller Blades/Bikes. This was fixed with the company sending a replacement tire. Back fender completely broken off, bottom screw plate snapped. 110 20 0000047449 00000 n If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Back wheel cover scraping tire. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! $799.00. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. In this video we take a look inside a GoTrax G2 Scooter. It sounds like a bad battery but checking the connections is the first step. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). Kick stand wobbly. After fully charging, I prepared for the first ride with the new parts. Yes, you read that right. Post adapter arcing when plugged in. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. Contact an authorized service center for more information about replacements. Pressing on button does not illuminate the display nor does the throttle have power. Is a fire hazard. Took 8 business days to fix (total of 11 calendar days). There is no doubt that hoverboards are a popular and fun way to get around. If the wheel spins only when the battery charger is plugged into the scooter then the . 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. - Very dangerous as you can be cruising along and the motor completely shuts off. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. 0000000696 00000 n Check the fuse or circuit breaker. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. When the scooter is powered on, press the power button 3 times to switch the speed unit display. The odometer illumination was bright. This is the best method to factory reset GOTRAX GXL V2. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. When the battery is fully charged it will change from red to green. 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Now you are finished and ready to test your work. {k-m3gKjx Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . 0000007190 00000 n 0000000016 00000 n Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Also if there is a critical mass here, we may be able to have the company fix their problems. I continue to struggle with GOTRAX's customer support team. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Search General questions or product specific choose what you're looking for from our awesome drop down menu. Please contact our customer service team if you are experiencing problems or need more detailed information. I kicked off the odometer began registering speed. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. (If you see an issue, please stop and consult a technician before proceeding.). We'll go through each electric scooter and the error codes that occur. 21E, 22E, 25E, and 30E - Replace console to fix error code. We'll go through each electric scooter and the error codes that occur. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. I err on the conservative side, and would rather "under charge". Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. *You may need to perform a recalibration up to three times to fix your issue. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. You can recalibrate your Gotrax hoverboard by following the instructions above. If the battery is fully charged, then the issue is likely with the motherboard or wiring. I didn't realize my tires were about half the recommended psi. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. An awesome member of our community made this guide. Tip: Try to lift as straight as possible out of the tiller. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). I also have a V1 and no issues. You can now turn your hoverboard back on.*. I try and ride economical to maximize range and durability. This scooter is giving a E3 Error code and the manual simply states to replace the console. E5 - Replace controller / replace entire product. . Gotrax recommends 3-4 hours for charging time. Using caution, grab the top of the battery and begin to lift it out of the tiller. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. So frustrating. 3. 0000003486 00000 n Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. GoTrax V2 Not Working. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. If you have done these things, but are still having trouble, please contact customer service. If you can not grip the top with your fingers use a pair of pliers to assist you. I cant find anyone who sells them including the gotrax website, acisneros0873 - Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Test The Battery Pack On A Scooter That Runs. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. Learn more about your GOTRAX from full overviews and specs to troubleshooting. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. - Easy fix. Its possible that you got a defective battery. Repair frozen GOTRAX GXL V2. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Brand new battery not holding charge. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. All I've done is adjust the brake pads to prevent rubbing. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. I've had it for a full month now but never knew how to. But, as soon as it worked for quite some time, it started showing various problems. If all of them work normally, then you need a new charger. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. If damaged do not proceed. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. No. The GMAX is one of our most powerful electric scooters to date. Scooter is in the dumpster. Easy fix but annoying. What if the part I ordered did not solve the problem? It is possible to check the voltage of your battery using a voltmeter. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Make sure the petals are level with each other and on a flat surface. For example, only standing with one foot on your hoverboard can cause some models to beep.
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