bt openreach engineer working hours
Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. The installation takes around three hours and the Openreach engineer will need access to your property. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Openreach to hire 5,000 engineers to bolster broadband rollout | BT The phone stopped working, and our broadband was down for about three hours but then came. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. Noisy faults often dont show up on a line test result. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Amount of compensation. @richthestag. on Working Hours at Openreach | Indeed.com For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Skype involved a presentation, then a capability and suitability assessment. But it changed its tune when the Observer got involved. In your case, communication between the two appears to have broken down badly. The live chat person wasn't at all helpful and actually closed the chat without resolution. Normal for Openreach is 5 days a week 7.12hours a day. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. What tips or advice would you give to others applying to BT? As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). (adsbygoogle = window.adsbygoogle || []).push({}); Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. @bt_uk. [ link to this post] I have a line fault that needs to be fixed. I know this because I have 26 years of experience tracing all kinds of faults. Darlington, United Kingdom. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Is there an Openreach Engineer in the house? - Page 1 - Jobs Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For You can view these money saving ideas by clickingHERE. We have a range of ways to get in touch for new and existing customers. The cookie is used to store the user consent for the cookies in the category "Performance". The difference between the engineers was night and day. The engineer said you should only have one line and said to get rid of the other. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. We had to say we were from Openreach, working on behalf of their Service Provider . We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. The fault is due to damage caused by someone at the customer's premises. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. I could not recommend working for BT Openreach at all. . My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Analytical cookies are used to understand how visitors interact with the website. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & Work programme gives an insight into life as an Openreach engineer The cookies is used to store the user consent for the cookies in the category "Necessary". on If you cant change your appointment, chat online or call us and we'll do it for you. It was reported a yesterday (I think). My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. An engineer visit is requested, and no fault is found. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. This cookie is set by GDPR Cookie Consent plugin. Openreach field engineer at BT Review | RateMyApprenticeship They will call you to confirm their arrival time and to find out about any access requirements. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. That's usually four or five days a week between Monday and Sunday. Damage to equipment within your premises caused by lightning or power surges. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. ", http://www.speedtest.net/my-result/3167201384. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. BT to merge divisions, Openreach strike actions ends Necessary cookies are absolutely essential for the website to function properly. Log into order tracker using your BT ID or order reference and postcode. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. Account and billing. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 And once you've got some experience under your belt, there should be opportunities for overtime. Openreach trainee engineer interview - Page 30 - BT Community business and public sector, For business and public Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. I need an engineer to come to my premises to fix a broadband fault. Working at Openreach: 444 Reviews | Indeed.com Engineer installation | BT Help Was the First Engineer who the complaint was about actually a Qube Engineer? Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. 13h06, I just wanted to provide to the mods and@NeilO. Openreach, which controls most of the UK's. and. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. A company that was engineering-led is now run by business(wo)men with the resulting chaos. Those striking are largely Openreach engineers and call centre workers. The ISP said it can take up to 72 hours. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. What are the time slots for Openreach engineer appointments? Openreach UK Rebranding All its Logos and Engineering Vans When you report a fault, we try and assess whether therell be a charge or not. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. @XRaySpeX . Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. @katenoblett. View Vacancy : Openreach Trainee Engineer (BT) - Planit Very rarely. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. Hence, the addition of working experience gained from Openreach can truly be like a milestone . 30-03-2021 The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. I saw one at a cabinet last Sunday afternoon. If the work is not complex, theyll carry out all the external work required. Announcements, Guides & Community Updates. . Answered: Openreach engineer didn't turn up! | Sky Community bt openreach working up a pole today. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Daniel Mark - Area Manager - Openreach | LinkedIn But opting out of some of these cookies may affect your browsing experience. Openreach hiring Openreach Engineer - Trainee in London, England Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Answered View answer in the context of this discussion Report post https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. There's more to Openreach than meets the eye. Jobs at Bt Openreach - Civil Poling Engineer So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. But heres a quick guide to the different installation terms we use, and the average timescales. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. For Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. My dad said we needed the one downstairs which he had already disconnected. Well let you know if this happens. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. I interviewed at Openreach (London, England) in Sep 2020. Moving home . To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. 2. 30-03-2021 What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. These cookies track visitors across websites and collect information to provide customized ads. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. Ring sky told an engineer will come out in the next 48 hrs. The fault is due to theft, loss or removal of equipment. Within 10 working days, Openreach will have completed their survey. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. 26/04/2017. BT Openreach was established in 2006 . Openreach on LinkedIn: #weareopenreach | 17 comments Register (or login) on our website and you will not see this ad. Super helpful and knowledgeableman. Include an address and phone number. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. But you will have heard of BT, BT Broadband and BT Infinity . the home, For BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. BT argued that you still received a partial service. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Is Openreach a Good Company to Work For? - How I Got The Job - Providing support for Service and Commercial inventory. Theyll aim to do this within 5 working days of you placing your order. I also get time for classroom learning which hopefully . The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks.